IT Services for UNIC Washington DC

United Nations Information Center (UNIC) Washington is looking for a qualified IT service provider to provide IT services for the UNIC Washington office. Qualified vendors are requested to express their interest. Details of requirements are provided below: 2.1 Desktop and Laptop Support The provider will ensure all end user devices operate smoothly, securely, and efficiently through: • Weekly updates for all desktops, laptops, and the MacBook • Daily monitoring and updates of managed antivirus software • Preventive maintenance for all end user systems • Installation, configuration, and lifecycle management of devices • Support for Microsoft Office 365 and other required applications • Bug fixes and troubleshooting • Support for home office setups (network access, email, backups, permissions, etc.) • Remote access support for resolving user issues • Monitoring and prevention of desktop level network intrusions 2.2 Server Administration The provider will manage and secure the shared server environment, including: • Daily server updates • Management of update schedules, including restarts • Daily WSUS approvals for updates to be deployed to client systems • NTFS and shared folder permissions management • Monitoring folder size trends and user quota management • User account creation, deletion, and security group administration • Management of remote access permissions and connectivity 2.3 Network and Infrastructure Management The service provider will maintain stable, secure connectivity across all office systems through: • Full monitoring of network load and proactive mitigation of congestion • Router and firewall monitoring, DDOS prevention, and intrusion detection • Management, deployment, and maintenance of wired and wireless devices • Network segregation and bandwidth management • Basic rewiring and port management to ensure only required ports are active • Maintenance of office wide Wi Fi and coordination with the internet service provider • Support for shared Me